不情願或是不真誠的道歉，通常比不道歉更糟糕，因為接受道歉的對方會覺得這種道歉是一種侮辱。你如果對別人犯了錯，就好像你們的關係感染了疾病。真誠的道歉就像抗生素，草率的道歉則像是在傷口上灑鹽。
適當的道歉必須具備三項要素:
1. 我做的事情是錯的。
2. 我對自己傷害到你感到很難過。
3. 我該怎麼做才能彌補過錯?
(By Randy Pausch)
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However, this is the most difficult part.
When people say sorry, not everyone really feel "sorry" about what they did.
Furthermore, they don't even think about how to make it up for you, sometimes they just skip away. Sad.
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Well then, I myself need to work on this as well. It's not difficult for me to say sorry, but it's difficult for me to realize that something I did might accidentally hurt someone.
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